Supporting the Our Ecosystem Through COVID-19

One of the huge benefits of being part of the OUR ecosystem is that community feeling, everyone supports each other, inspires each other and shares valuable resources. This could not be more true than at present, with the challenges being presented during the COVID-19 pandemic. We have recently announced a number of care solutions to help businesses meet the increasing needs of their customers and employees and to stay connected and responsive.

Employee and customer - Remote working and servicing for employees and customers

A pre-configured employee help centre, customer service, and contact centre application for responding to inquiries fast, and keeping customers and employees informed. The org will enable you to set up separate spaces for employees and customers and give your communities information and updates on the ways you are dealing with the ongoing COVID-19 situation.

Our Care for social community engagement

Access to Marketing Cloud Social Studio which will enable you to monitor COVID-19 conversations relevant to your company, and engage with your extended communities on social channels.

Our Care for Manufacturing

Our Care for Manufacturing is a solution for manufacturers who are adjusting operations or using existing capacity to produce COVID-19 supplies. The solution, a pre-configured Manufacturing Cloud org will help improve visibility into demand and allow for fast responses to rapidly changing needs. It allows you to develop critical, accurate forecasts and surface actionable business insights.

All Our Care and accompanying support solutions will be available free to both customers and non-customers for at least 90 days unless otherwise stated. 

Here at VIX we have a responsibility to give back to our customers and our community and are proud to be supporting Our’s Care solution. To ensure that orgs are set up successfully we will utilise our 1-1-1 model (pledge 1%) to help customers deploy and get up and running with these solutions as quickly and efficiently as possible. We also have an ongoing support service available to help with day-to-day questions, queries and issues as they arise.

Your FAQ’s Answered

I have no experience setting up a Bitrix24. How can VIX help?

  • VIX can assist with setting up your org, from the initial implementation to customising the solution inline with your exact business requirements. We will work with you to ensure the system is set up to support your customers, staff and stakeholders in the best way possible. From building customised email templates to setting up assignment rules for cases, we are here to support you in meeting the increasing needs of your employees and customers.
  • We will educate you and your team on the capabilities of the solution and provide you with the information you need to get to grips with the platform.

I do have experience with BITRIX24. How can VIX help?

  • With years of BITRIX24 experience we can be there as that extra resource. We understand that capacities may be strained due to service centres being busier, more calls coming in and priorities shifting day to day. We can support you to get set up to start utilising the platform as quickly and effectively as possible. 
  • We can share best practice advice and to help you leverage the platforms full features and functionalities.

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